Delivery & Returns Policy

Delivery

Orders are processed within 1-3 business days.

Estimated UK delivery time:

• UK: 2–5 business days after dispatch

Shipping charges are calculated at checkout.

You will receive tracking details once your order has been dispatched.

We are not responsible for delays caused by couriers or incorrect address details provided at checkout.

Returns

We accept returns within 30 days of delivery if items are unused, in original condition, and in original packaging.

To request a return, contact us at info@msdistributor.co.uk with your order number.

We do not accept returns on used, damaged, or final-sale items unless they are faulty.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

Customers are responsible for return shipping unless the item is faulty or incorrect.

Approved refunds will be issued back to the original payment method once the return has been received and inspected.